Merchant credit card terminal keypad layout
For merchants processing less than 6 million transactions a year, choosing CardEasy cloud solutions can allow for SAQ-A compliance, requiring only requirement 12 to be completed.From a PCI DSS perspective, using the CardEasy cloud offers you has the greatest control reduction opportunity.Legacy pause & resume solutions only resolve a handful of controls as they only de-scope the call recorder.Green ticks show where CardEasy removes the need for such controls for MOTO payments as it largely de-scopes your call/contact centre environment from PCIDSS.Red crosses show where controls need to be put in place by the merchant to achieve compliance (assuming no controls at present).Within those requirements are various ”controls” that relate to the requirement title What’s in scope before and after using CardEasy? Note on ‘pause and resume’ (‘stop/start’) for call recording: this partial solution can still leave agents exposed to card data, whilst the the contact centre remains in scope of PCI DSS regulations and exposed to the risk of fraud. CardEasy helps GDPR compliance by avoiding capture and storage of the card data.Your agents can talk to the caller throughout to control the call and transactionĬardEasy also offers a customer self-service autopay option (IVR) for 24/7 service and when no agent assistance is required (such as balances payable, utility bills, charity donations and subscriptions) As the sensitive card numbers do not enter your contact centre or network, this de-scopes this environment almost completely from PCI DSS regulations and audit requirements.Card numbers will not be stored in your call recordings or captured in screen recordings.Your agents will not be exposed to callers’ sensitive card numbers.Watch our demo to see how CardEasy works.ĬardEasy enables you to fully comply with PCI DSS as follows: This de-scopes your call centre and call recordings from PCI DSS, reducing the risk and costs associated with managing card payments in your contact centre, whilst improving customer trust, call handling times and lost transaction rates. This technology is called ‘DTMF masking’ as the dual tone multi frequency tones are suppressed, so as not to be fully audible or visible. Syntec’s patented CardEasy system lets your customers enter their card numbers using the touchtone keypad of their own phone, mid-call in conversation with the agent or using customer self-service autopay (IVR).